We’ve probably all been there. Hitting send on an email that, moments later, we then regret. Whether it went to the wrong person or sent in a moment of rage. wouldn’t it be great if emails could be recalled? Well, under the right circumstances, they can be. Here is how to recall mail in outlook.
Recall only works if:
You are using an Exchange account: If you want to check whether you’re using an Exchange account, in Outlook navigate to File, select Account Settings and then click the Account Settings button. On the E-mail tab, you’ll be able to see under the Type column what type of account you’re using.
The recipient is using an Exchange account: Recalling won’t work on emails you’ve sent outside an organization to, for example, a Gmail or Yahoo account. This is because once an email has left your internal server, you’ve got no control over it.
The recipient has not yet read the message: If you and your recipient are on the same Exchange server, that still doesn’t mean guaranteed recall success. Most importantly, the recall request must be read first. If the recipient has opened the original message, the recall will fail.
If you’re using Gmail and looking for a similar feature to recall, you’re in luck. Follow this: How to Undo Sent Emails in Gmail
How to recall mail in outlook
It’s very easy to try and recall a message in Outlook. First, navigate to your Sent Items folder and then open the message that you want to recall. From the ribbon, ensure that the Message tab is selected. Then, in the Move group, click Actions(which may have collapsed into an icon, depending on your window size). From the dropdown that appears, select Recall This Message….
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A new window will open, which will let you select how you want to handle the recall. You can Delete unread copies of this message to remove the email from the recipient’s inbox entirely. Alternatively, you can Delete unread copies and replace with a new message if you want to send a different email in place of the original.
You can also choose to tick Tell me if recall succeeds or fails for each recipient. This will send you an email that’ll let you know the result of every recall attempt. Once you receive these, you’ll then see a Tracking icon in the ribbon which can be clicked to give a summary of the results.
When complete, click OK to recall the message. This will then send a request to the recipient’s address, asking the email client to delete the original email. This is how you can recall mail in outlook.